Return & Exchange Policy

Since you are running ajewel.store and handling a mix of jewelry and handmade accessories, it’s important to have a policy that protects your craftsmanship while being fair to the customer.

Here is a professional 7-day return and exchange policy tailored to your brand:

Return & Exchange Policy | ajewel.store

At ajewel.store, we take pride in our handcrafted jewelry and accessories. If you are not entirely satisfied with your purchase, we’re here to help you with a return or exchange within 7 days of delivery.

1. Policy Overview

  • Timeframe: You have 7 days from the date of delivery to initiate a return or exchange.

  • Condition: Items must be unused, unworn, and in their original packaging (including any pouches or boxes) with all tags intact.

  • Hygiene Note: For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or faulty.

2. Return Shipping Costs

  • Customer Responsibility: The cost of return shipping is to be paid by the customer.

  • Recommendation: We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  • Exceptions: If you received the wrong item or a damaged product, ajewel.store will bear the shipping costs for the replacement.

3. How to Initiate a Return or Exchange

To start the process, please contact our support team with your Order Number and photos of the product:

  • WhatsApp/Call: +92 322 0848492

  • Email: ajewellery27@gmail.com

4. Non-Returnable Items

  • Items purchased during a Clearance Sale or "Final Sale" events.

  • Customized or Personalized jewelry pieces.

  • Items showing visible signs of wear or damage caused after delivery.

5. Refunds & Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed via Bank Transfer or EasyPaisa/JazzCash within 5–7 working days.

  • Please note that original shipping charges (if any) are non-refundable.

Damaged Items

If your jewelry arrives damaged, please notify us within 24 hours of delivery via WhatsApp with a photo of the damaged piece and the packaging so we can resolve it immediately.